Use Case: NTT Data and Watsonx

AI is not just transforming industries; it is becoming the backbone of how businesses operate. But adopting AI at scale is no small feat. It requires deep expertise, the right technology, and a clear roadmap for execution. That is exactly what NTT DATA Business Solutions and IBM are delivering with their newly launched Global Center of Excellence for Generative AI. Built around IBM watsonx, this initiative is designed to accelerate AI adoption across multiple industries, from finance to hospitality and the public sector.

The goal is simple but ambitious: to help businesses move beyond AI hype and into real-world application. By combining NTT DATA’s deep industry expertise with IBM’s AI and data platform, the Center of Excellence (CoE) will provide businesses with ready-to-deploy AI solutions that integrate governance, flexibility, and transparency from day one.

Why Does This Matter for Businesses?

AI has reached a tipping point. Most enterprises recognize its value, but many struggle with how to implement it in ways that are scalable, ethical, and aligned with their strategic goals. The challenge is not just building AI models but integrating them into existing business processes while ensuring compliance, security, and performance.

This is where a Center of Excellence makes a difference. Instead of enterprises experimenting with AI in isolation, often leading to inefficiencies and inconsistencies, NTT DATA and IBM are creating a centralized resource that helps businesses develop, deploy, and scale AI solutions with expert guidance. Whether it is an AI assistant for customer service, a predictive analytics tool for finance, or an automation solution for IT operations, the CoE is designed to fast-track implementation while maintaining best practices.

What Does the Center of Excellence Deliver?

The CoE is not just an advisory hub; it is a development powerhouse. By leveraging IBM’s watsonx platform, NTT DATA’s CoE is focused on building AI applications that are not only powerful but also responsible and explainable. Some key areas of focus include:

• Application Modernization: AI-powered automation to streamline enterprise software, reducing costs and improving efficiency.
• Finance: Predictive AI tools that enhance risk assessment, fraud detection, and financial forecasting.
• Hospitality: AI-driven guest experience enhancements, including smart recommendations and real-time service optimization.
• Public Sector: AI applications to improve citizen services, automate processes, and enhance data-driven decision-making.

Beyond these industry-specific solutions, the CoE also plays a crucial role in expanding generative AI use cases. NTT DATA’s it.human platform, which incorporates IBM watsonx, is a prime example of how AI can enhance customer interactions using machine learning, speech recognition, and conversational AI.

How Does AI Governance Fit In?

AI governance is often an afterthought, but it should be the foundation of any AI initiative. IBM and NTT DATA understand this, which is why watsonx.governance is at the core of the CoE’s approach. With governance tools in place, businesses can ensure their AI models are explainable, unbiased, and compliant with regulatory frameworks.

AI that cannot be trusted is AI that cannot scale. The CoE is addressing this by embedding governance into AI deployments from the beginning. That means bias detection, drift monitoring, and compliance checks are not bolted on after deployment but are integral to the AI lifecycle.

The Role of IBM Watsonx in Scaling AI

The CoE leverages IBM’s full AI and data suite, ensuring that businesses have access to state-of-the-art tools for model training, data integration, and AI automation:

• watsonx.ai: Provides access to foundation models, allowing businesses to fine-tune AI solutions for specific use cases.
• watsonx.data: Enables seamless data integration, ensuring AI is trained on clean, well-governed datasets.
• watsonx.governance: Ensures AI outputs remain transparent, explainable, and compliant with industry regulations.

By combining these tools with NTT DATA’s industry expertise, the CoE ensures that AI adoption is not just about experimentation but about achieving real business impact.

Why This Matters for the Future of AI Adoption

The AI landscape is evolving fast, and organizations that hesitate risk being left behind. However, rushing into AI without a structured approach leads to wasted investments, compliance risks, and failed initiatives. The Global Center of Excellence for Generative AI provides a roadmap for enterprises to navigate this space with confidence.

For businesses looking to scale AI responsibly, this initiative signals a shift in how AI is developed and deployed. It is no longer about isolated AI experiments; it is about enterprise-wide transformation. With IBM Watsonx and NTT DATA working together, enterprises now have a trusted partner to help them build AI solutions that are scalable, ethical, and aligned with their business goals.

IBM Watsonx and NTT DATA: A Partnership for Scalable AI

AI adoption should not be a guessing game. With NTT DATA and IBM Watsonx, businesses can accelerate their AI journey with a structured, scalable, and ethical approach. Whether through modernized applications, predictive analytics, or AI-driven automation, the Global Center of Excellence ensures AI delivers tangible value.

To explore AI-powered solutions and see how IBM Watsonx and NTT DATA are shaping the future of generative AI, visit IBM Watsonx or learn more at NTT DATA Business Solutions.